Version 18.13 introduces a series of significant improvements focused on accuracy, efficiency, and user experience. This release addresses a major Recurring Billing issue where child invoices are incorrectly referencing their parent invoices when generating future charges - a long-standing concern now fully resolved to ensure accurate billing operations. In addition, multiple refinements have been made across Command Center, enhancing scheduling or dispatching performance, reporting reliability, and communication tracking.

Complementing these fixes, Version 18.13 also delivers a new collection of One-Click enhancements inspired by user feedback from our recent challenge. These updates simplify high-frequency tasks, reduce unnecessary steps, and provide greater flexibility in managing customer records, service calls, and automation settings. Paired with improved stability and syncing across our iOS and Android apps, this release reflects our continued commitment to delivering a smoother, faster, and more intuitive experience throughout the platform.

Command Center Bugs:

• Modern Calendar - Performance Fixes 
• Recurring Billing Restructure (14164/14947/14751)
• Deleting “Rescheduled – Need Part” Call Removes Dispatched Call from Calendar (14869)
• Customer Report – Pull Up Customers with No Communication Preference (14514)
• Appointment Calendar Display Issue When Zoomed In (14677)
• Specific Service Call Type Not Showing in Service Call Report (14672)
• Company Notification for Reviews are not being logged in the Email Log (14615)
• Multiple Personalization Variables not working for Text and Email (14583/15026)
• Missing Tune-Up when Service Agreement Invoice Status is Changed from Authorized to Not Authorized and then back to Authorized (14671)
• Invoice - Customer Summary - Updating Service Location Address gets stuck in a Loop (14684)
• Invoice - Coupon cart item  is missing but is applied to Final Price (14609/14688)
• 500 Server Error - Repair Task Summary Report (14739)
• Invoice Change Log - Error in change log sync causing duplicate logs (15111)
• Telephone - Interoffice Call is being logged under Unanswered when person being called does not Accept the Call (15197)
• Invoice PDF Attachment is missing even when 'Send as PDF' box is Checked due to Script Error (15129)
• 2-Way Texting - Error when trying to send Text to a Customer due to Script Error (15093)
• ESM - Error when clicking on Edit Proposal from a Saved Search (15241)

Apps - iOS & Android Bugs:

• App Crashed When Overriding Price and Adding a Component to a Proposal (15211)
• Android App Update Error on Google Play Store (14896) 
• Incorrect Invoice Created Date and Time in App (15089)
• iOS App Unable to Sync Customer Info to Command Center (15212)
• App - Invoice Creation Date Shows as Null After Payment (15230)
   

Maintenance:

• Remove Email Address from Bounced List (14632)

One-Click Challenge

Bugs:

• One-Click - Payment timestamp is incorrect when adding from Android App (14892)
• One-Click - Long Service Agreement Name gets cutoff in the Apps (14890)
• One Click - Set Default Lead Source When Creating a Service Call (14786)
• One-Click - ESM Proposal List - Report Criteria is not being retained when clicking Back Button (14901)
• One-Click - Prevent Single-Send Tune Up and Renewal Reminders from Sending when Service Agreement is already Expired (14900)
• One-Click - Remove On Hold Button when Call has not been Answered yet (13835)
• One Click - Lead Source Not Reflecting in Service Call Despite Default Setting (14812)
• One Click - Add Created Date and Created By Columns Under Filters Table in Customer Record (14760)

Maintenance:

• One Click - Calendar - Drag and Drop Call to Another Date (14713)
• One Click - Customer Record - Service Location Status Management (Active/Inactive) (14772)
• One Click - Customer Record – Shortcut to Close a Service Call (14773)
• One Click - Service Call Info Icon – Manually Send Appointment Confirmation and Reminder (14714)
• One Click - Add Hyperlink for Generic Call Descriptions in Generic Call Report (13634)
• One-Click - General Appointments – Add Timestamps for Status Updates (14791)
• One Click - Phone App - Add Contact Info (14546)
• One Click - Customer Record – Require Reason When Setting “Do Not Service” (14785)
• One Click - Delete Log Report – Customer Name Filter (14580)
• One Click - Add Export Button in Delete Log Report (14754)
• One Click - Search Bar - Preserve Search Value When Toggling Between Customer and Invoice (14579)
• One Click - Calendar – Permanent Time Block Option (14707)
• One-Click - ESM Proposal - Add Lost Reason when Proposal is Marked as Lost (14761)
• One-Click - Payment Report - Show more results in a single page (14748)
• One-Click - Two-Way Texting - Mark All as Read (14575)
• One-Click - Phone Numbers - Enhanced validation for Copy-and-Paste Support (14757)
• One-Click - Service Agreement Dashboard - Dismiss Lost Renewal (14749)
• One-Click - Lost Renewal Drilldown (14953)
• One-Click - Optional Credit Card Authorization Number field on Credit Card Payments (14758)
• One-Click - Automation - Option to send to Extended Contacts (15015)
• One-Click - Improved Email Log and Opened Email Drilldown in Automation Report (15011)
• One-Click - Call Handling Options for Unanswered Calls during Weekends (14756)