We’ve updated the Telephone Integration settings to let users set different actions for unanswered calls on weekdays and weekends. This change is available for both Business Hours and After Hours.
This gives users more flexibility especially those using custom voicemail messages by tailoring call handling based on the day of the week.

How it Works:

The system automatically applies the correct configuration that you assigned in the settings based on the day and time of the call - whether you want the unanswered call to be forwarded to another number or to voicemail with a more appropriate weekend message.

Locating the Setting:

1. Click on Settings from left-hand panel

2. Go to the Telephone Integration section

3. Click on Click on General Settings

4. Click on "Unanswered Calls During Business Hours" to configure Business Hours

   • How to Handle Unanswered Calls during Weekdays?

   • How to handle Unanswered Calls during Weekends?

5. Click on "Unanswered Calls During After Hours" to configure After Hours

   • How to Handle Unanswered Calls during Weekdays?

   • How to handle Unanswered Calls during Weekends?

Screenshots

Locating the Setting

 

 

 

 

Sample Setup