We’ve introduced a new Mark All as Read button to help users quickly clear unread messages in either the Customer or Technician sections. This improvement enhances usability by giving users control over which section’s messages are marked as read, ensuring the process is safe and predictable.

How it Works:

There’s no setting required to activate this feature. When you click Mark All as Read, the messages in the current section you’re viewing will be cleared - Customer or Technician.

Locating the Button:

1. Pull up the Two-Way Text Window from the Top Panel

2. Under the Open Service Call table, locate the service call you want to manage.

3. Click the 3-dot menu on the right side of the row.

4. Choose Close Service Call from the list.

Screenshots