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Overview - 19.3

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Francis Tercero
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Version 19.3 includes a wide range of fixes and improvements focused on making the platform more stable, faster, and easier to use across both the Command Center and Apps. This release resolves several issues related to scheduling, recurring billing, invoicing, ESM proposals, repair tasks, and customer management. Key fixes include improvements to Legacy and Modern Calendar behavior, corrections to recurring billing processing, better syncing for ESM rebates and repair tasks, fixes for invoice and report discrepancies, and improvements to customer search and validation behavior. We also optimized customer search performance to provide faster and more reliable results throughout the system.

This release also introduces several usability enhancements designed to improve everyday workflows for both office staff and technicians. These include better support for special characters in customer names, a new slider for configuring voicemail recording time, improved dashboard search and category filtering, support for changing recurring billing dates, stronger duplicate prevention for customer locations synced with QuickBooks, expanded photo upload handling in the Apps with background sync, the ability to save credit cards for future billing, new map support for location pages, and a technician photo cropping tool for easier profile image management. Together, these updates help create a smoother, more consistent experience across the platform.

 

Bugs - Command Center:

  • Legacy Calendar - Loading timeout when moving Appointments from one Technician to Another (16557)
  • Error when New Admin Users log into the Command Center due to a logical issue during User Creation (16546)
  • Telephone - Open Appointments are not loading in the Call Box due to Internal Code Error (16544)
  • Recurring Billing - Extra Invoice gets processed when Auto-Renew is removed before expected Renewal Date (16540)
  • Modern Calendar - Authorized Invoices are displaying in the Recommendation Section labeled as Not Authorized (16509)
  • Error when searching for Customers with Special Characters in the Name (16497)
  • Diagnostic Component changes are not Saving due to an error tied to Checklists (16477)
  • ESM Proposal PDF - Text Lines are being split during Page Breaks (16376)
  • Calendar - Unable to drag-and-drop service calls when they are updated by Athena Tune Up Scheduler (16367)
  • Satisfaction Survey Prompt shows again after selection (16337)
  • ESM Proposal Rebates are not syncing properly causing discrepancy with Pricing (16296)
  • Repair Task Resycn being retriggered due to missing tracking during Part Add/Edit, Bulk Part Import, and Mass Part Update (16175)
  • View Archived Email button missing in the Customer Record (16108)
  • Service Call Report Filters not applying to Exported Version causing discrepancy in Data (16569)
  • Unable to add Repair Tasks with a Negative Amount (Discount) to Invoices (16559)
  • Calendar - Zero Hours/Minutes being allowed during General Appointment Edit causing these Calls to be missing (15951)
  • ESM Proposal Financial Summary - Labor Cost is not being included in the Total Cost due to an incorrect logic with a Setting (15161)

 

Bugs - Apps:

  • No Repair Task ID validation in the Apps allowing duplicates of same ID (16481)
  • Paid Invoice Shows Negative Amount due to Certain Edits that can be Made (16283)

 

Maintenance:

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