If users are prompted for a One-Time Password (OTP) every time they log in, even after selecting Trust Browser for 30 Days, your Browser may be automatically deleting the browser data that stores the trusted device information. Here are some quick guides on how you can update your browser settings.

Troubleshooting Google Chrome:

1. Open Google Chrome.

2. Click the three-dot menu in the upper-right corner.

3. Select Settings.

4. Navigate to Privacy and security.

5. Click Site settings.

6. Scroll down and select Additional content settings.

7. Open On-device site data.

8. Check whether Delete data sites that have been saved to your device when you close all windows is enabled.If it is enabled, turn this setting Off.

9. Close Chrome completely, reopen it, and log in again.Select Trust Browser for 30 Days during the OTP prompt and verify whether the browser remains trusted on subsequent logins.

Troubleshooting Microsoft Edge:

1. Open Microsoft Edge. 

2. Click the three-dot menu → Settings. 

3. Go to Privacy, search, and services. 

4. Under Clear browsing data, select Choose what to clear every time you close the browser. 

5. Verify that Cookies and other site data is turned Off.

Troubleshooting Mozilla Firefox:

1. Option 1

   1. Open Firefox. 

   2. Click the menu (☰) → Settings. 

   3. Select Privacy & Security. 

   4. Under Cookies and Site Data, verify that Delete cookies and site data when Firefox is closed is unchecked.

2. Option 2

   1. In Privacy & Security, scroll to History. 

   2. If Firefox will: Use custom settings for history is selected:

      1. Verify that Clear history when Firefox closes is disabled, or
      2. Click Settings... next to it and ensure Cookies and Site Preferences are not selected for deletion.

Screenshots

Troubleshooting Google Chrome