We’ve enhanced Telephone and Athena call recordings by introducing AI-powered transcripts and summaries, making it easier to turn recorded conversations into useful, actionable information. Instead of listening through entire recordings or manually taking notes, calls now automatically generate a transcript and create a concise summary with key discussion points, customer concerns, action items, and follow-up tasks. These AI-generated notes can then be used for customer account documentation, follow-up emails, internal support, training, or issue tracking, helping teams save time, improve consistency, and quickly capture the most important details from every conversation.

Locating AI Transcript and Summary in Telephone Module:

1. Go to Calls

2. Go to any tab with available calls (Not Booked, Inbound Booked, Outbound, and Outbound Booked)

3. From the List, find a call and click on the AI Transcript or AI Summary Button

Locating AI Transcript and Summary in Athena Module:

1. Go to Modules

2. Go to Athena and find Tune-Up Scheduling

3. Click on Manage Solution

4. Go to Operate & Optimize

5. Go to Customer Call Results Log

6. From the List, find a call and click on the AI Transcript or AI Summary Button

Screenshots

Call Page AI Transcript

 

 

Call Page AI Summary