We’ve improved the Maximum Voicemail Recording Time setting to make it much easier and more intuitive to configure. Previously, the setting required users to enter the recording limit in seconds, which often required manual conversion from minutes and could lead to confusion or incorrect values. With this update, the setting now uses a simple slider control that allows users to select the recording duration directly in minutes, with available options ranging from 1 to 10 minutes. This creates a cleaner and more user-friendly experience while ensuring voicemail limits are configured quickly and accurately.

Locate Setting:

1. From left-hand panel, click on Settings

2. Scroll down to Telephone Integration

3. Click on General Settings

4. Click on Unanswered Calls During Business Hours or During After Hours - each have separate setting for Voicemail Duration

5. Set Voice Mail Duration by desired length in Minutes using the slider

6. Save

Screenshots

Locate Setting