In this version we focused on bugs that are involving the Invoice Module especially Recurring Billing issues tied to Service Agreements which happened very recently with the release of 18.4 which involves issues with:

• Recurring Service Agreement Date having one extra month

• Recurring Invoice not being generated
• Tune Ups Missing
• Credit Cards not being Saved

This App version aims to correct these issues so we highly recommend all technicians to update to this version to prevent the issue from happening. In addition to this, we implemented a daily check to fix data with issues to help everyone while techs are transitioning to the latest App version.

In this release, we also introduced a New Report for Email Blast. This will provide you with the necessary information about that blast like the Template used, list of people who received the blast, number of emails opened, etc. Basically these Email Blasts are sent out from our Main Reports (Invoice, Equipment, Customer, etc.) and we also implemented a summary after each blast.

We also improved the Sales Tax Liability report - made it drillable and exportable.

Other updates, include quality-of-life improvements for the Dispatching Module.

Bugs Fixed

• App - Schedule Calendar View - Random issue with the Month header not updating while scrolling (13284)

• App - Incorrect Confirmation Message when Saving Credit Card on File (14214)
• App - Create Service Call - Invoice not creating when booking a call even when setting is enabled, and a false success message saying that invoice got created (14144)
• App - Diagnostic File Upload - Uploading multiple images show the first image for all items (14217)
• Android Phone App - Pop-up message about Tune Up Service Call being linked to multiple system is too large for the screen (13311)
• iPhone App - Invoice Billing Term is blank when generating the invoice from a new service call created (13717)
• iPhone App - Invoicing - Credit card payment is not getting adding into the Payment History (13850)
• iOS Apps - Created Recurring Service Agreements from the App are one month longer, no tune-ups generated, and no recurring billing created (14202) (14206)
• Invoice Report - Print Invoice Summary timing-out when exporting more than 100 invoices (13171)
• App - ESM - Proposal number is duplicating when creating proposals from offline mode or when Internet connection is not enabled (13709)
• Android App - Auto-sync delay due to an update in Android Notification (13400)
• Android Tablet App - Invoice gets duplicated in Command Center when syncing from Customer Record (13909)
• Android Tablet App - Create Service Call - Select Customer popup is smaller than iPad counterpart (14150)
• App - Invoicing - App crashing, and Invoice content is blank when Customer Name has the single quote symbol (') (13980)
• App - Invoicing - Service Agreement is duplicated for the same system when the Service Agreement confirmation is clicked multiple times (13853)
• ESM Proposal Invoice gets duplicated when an already accepted proposal also gets accepted from other places (13366)
• SMS - Customer Address is not hyperlinked when texting it to the Technician (13325)
• Edit Service Call Page - Inconsistencies with Add New Option Plus Button (14157)
• Quickbooks Online - Missing Service Location Name causes Invoice Sync Issues (13559)
• Apps - Cards processed from the Apps with ECRYPT or Preferred Payments are not saving for future payments (14204)
• Filter Delivery Report - Customer Names are blank (14178)
• Conversion - Called are being converted to Service Agreement Sold even when no Service Agreement was sold (14194)
• Service Agreement - No Tune Ups generated when the Service Agreement is declined and later re-carted (13946)
• Service Agreement Log - Timestamps are using device time instead of server time (14078)
• Daily Service Call Report - Fixed validation when adding multiple emails, Emails must be separated by commas (,) (14162)

Maintenance

• Updated App description on Google Play Store and iOS App Store to make Tablet and Phone App distinct (14141)
• Online Dispatching - Service Call Types - Added Availability Filter (14184)
• Phone App - Improved Customer Sync from Customer List (13651)
• Edit Service Call - Updated trigger for Resending Appointment Confirmation (14000)
• App - Invoicing - Making a payment automatically syncs both invoice and payment data (13414)
• Sales Tax Liability Report now Drillable and Exportable (12837)
• Auto Product Replacement - Generate Single Call for Multiple Tasks (14038)
• Open Call List - Once you search/filter the list, remember it (14025)
• Schedule a New Call - Select from Customer's Existing Open Call List (14005)
• Online Dispatching - Set the number of days for Advance Booking Settings (13169)
• Improved Modern Edit Service Call and Closed Service Call Pages (13968)
• Open Call List - Added Next Attempt and Notes section for Outbound Calling (13971)
• New Email Blast Report, and Email Blast Summary after sending (13485)