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CSR Call Volume

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Brian Starzec
  • Updated
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This report displays the total call volume by a CSR for a given time period.  If a CSR declines a call, this will be included in the count.  The purpose of the report is to show who is answering the phone the most.

Displays

  • Graph
  • Tabular

Drill Down

Clicking on the value in the report will take the user to the Call Log Report for the Time Period.

Available Time Periods

  • Day
  • Week
  • Month
  • Year

Screenshots

Example Report - Graph

CSR Call Volume - Graph.png

Example Report - Tabular

  CSR Call Volume - Tabular.png

 

 

 

Notes:

  • Please don't hesitate to provide suggestions on how to improve the report or new reports that will help you manage your business.

 

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