This section controls actions like recording the phone call, enabling the techs to hear call recordings, play audio, etc.

• General Settings - Incoming Call Actions Overview
• Make Call Disposition Required
• Set Lead Source based on Incoming Telephone Number
• Allow Technicians to Listen to Recorded Calls
• Automatically Record Calls
• Automatically Send SMS Message for Incoming Call
• Play Message before Phone Rings
• Automatically Send SMS when Caller is Placed On-Hold