General Settings - Incoming Call Actions Overview
This section is controls various actions both before, during and after the phone call.
Here are the current settings in this section:
- Play Message before Phone Rings?
- Automatically Send SMS Message for Incoming Call?
- Automatically Record Calls?
- Allow Technicians to Listen to Recorded Calls?
- Set Lead Source based on Incoming Telephone Number?
- Automatically Send SMS when Caller is Placed On-Hold?
- Make Call Disposition Required?
Screenshots
Setting Section
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