Play Message before Phone Rings
Here, if enabled, the software will play a message to the caller before it rings on the Command Center to be answered.
THE ENTIRE AUDIO MESSAGE will play before a CSR has the opportunity to answer the call.
Screenshots
Setting
Notes:
- Again, please note the ENTIRE message will play before the call starts to ring to the CSR
- Audio file must be in a MP3 format
- Audio file must be less than 3GB.
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