This setting allows the company to decide if the Technicians can listen to the recorded calls.  There are currently 3 options:

1. Yes, all calls
2. Yes, only calls assigned to them for that day
3. No

With Option 1, the software is allowing Technicians to listen to all recorded calls.  If the Technician has permission to view the calls for other Technicians, then he will be able to listen to those calls as well.

With Option 2, the Technicians can only listen to the recordings for calls assigned to them for the current day.

If you do not want the Technicians to hear the call, then select Option 3.