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Make Call Disposition Required

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Brian Starzec
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When the CSR has completed the phone call, a Call Disposition popup will display asking for the final status of the phone call.  If you want to make the selection of a status required, please enable this setting.   With the setting set to "No", the CSR can end the phone call without entering a disposition.

 

 

 

Screenshots

Setting

Setting - Call Disposition.png

Call Disposition Popup

Call Disposition Popup.png

 

Notes:

  • Regardless of the choice, the Call Disposition can be changed later on the Call Summary Dashboard.
  • There is another Settings page where the Call Dispositions are managed

 

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