The Technician App gives technicians a clear view of whether their device has the latest settings and pricing from the Command Center.

From the left-hand menu, technicians will see Download Settings along with a status indicator:

• Green - In Sync: The device has the latest available updates.
• Orange - Out of Sync: New settings or pricing updates are available and the device has not received them yet.

The screenshots below show the Tablet App experience. The Phone App follows the same process and displays the same information, adjusted for the smaller screen.

Download Settings Status

The synchronization status is visible directly from the Technician App menu next to Download Settings.

Green - In Sync

This means the Technician App has the latest available settings and pricing from the Command Center.

Orange - Out of Sync

This means newer settings or pricing are available and the technician's device has not received the latest update yet.

Depending on the dealer's configured App Download Method, the update will either be downloaded automatically or the technician will need to manually download it.

When the App Is In Sync

Selecting Download Settings opens the Download Company Settings & Latest Pricing page.

When the device is fully updated, the Synchronization Status displays:

You're all caught up!

The page also shows information about the app's current update version, including:

• Update Version
• Date and Time
• Updated By
• Summary of Settings/Pricing Updated
• Downloaded Status

Technicians can also select View what's included to see more information about the changes included in the update.

When the App Is Out of Sync - Manual Download

When the dealer is using Manual Download and a newer update is available, the Technician App will show Update Available.

This means the device has not yet downloaded the latest settings or pricing from the Command Center.

The page shows:

• The newest available update
• Date and time of the update
• Who made the update
• Number of settings or pricing changes
• Downloaded status
• Current update version on the device

The technician must select Download Now to receive the latest changes.

Until the download is completed, the device remains Out of Sync.

Technicians can select View what's included to review the specific changes waiting to be downloaded.

The Update Details page can show both Export and Non-Export changes, such as:

• Flat Rate updates
• ESM settings
• Dispatching settings
• Company settings
• Other supported configuration changes

Each item will show Not Downloaded until the technician completes the download.

After the technician selects Download Now and the update finishes successfully, the app will return to In Sync.

Download History

Technicians can select Download History to review previous settings and pricing updates received by their device.

The history includes:

• Update Number
• Date and Time
• Updated By
• Download Status
• Summary of changes

Technicians can select View Details for additional information about a specific update.

This makes it easier to confirm whether a particular update was successfully received by the device.

Full Refresh

If the technician is already showing as In Sync but pricing or settings still appear incorrect, the app provides a Full Refresh option.

A Full Refresh re-downloads all company settings and pricing from the Command Center, including Flat Rate and ESM data.

This should only be used when the latest information still appears incorrect after the normal update process.

Tablet and Phone Apps

The screenshots in this article show the Tablet App.

The Phone App works the same way, including:

• In Sync and Out of Sync status
• Update Available status
• Download Settings
• Current Update Version
• Download Now
• Download History
• Update Details
• Full Refresh

The layout is simply adjusted to fit the smaller phone screen.

Summary

The Technician App makes it easy for technicians to understand whether their device has the latest information from the Command Center.

Green In Sync = Device is up to date

Orange Out of Sync / Update Available = A newer update is waiting to be downloaded

For dealers using Manual Download, technicians must select Download Now before the latest changes appear on their device.

Technicians can also review what is included in an update, check their Download History, and use Full Refresh when additional troubleshooting is needed.