The Export Logs & Technician Download Tracking report gives dealers one place to monitor Command Center exports, Non-Export changes, technician download status, and app versions.

This report helps identify technicians who may not have the latest Command Center changes or the latest version of the Technician App.

Where to Find the Report

From the Command Center:

1. Go to Reports.
2. Find the Technician section.
3. Click Export Logs & Technician Download Tracking.

Report Overview

At the top of the report, there are four summary cards:

1. Last Command Center Export
2. Last Non-Export Configuration Change
3. Out of Sync Technicians
4. Outdated App Version

Each card provides a quick summary and can be selected to view more detailed information.

1. Last Command Center Export

The Last Command Center Export card shows the date and time of the most recent Command Center Export.

A Command Center Export includes changes that require an Export before they are sent to Technician Apps, such as:

• ESM changes
• Flat Rate changes

Click View export logs to see the complete history of Command Center Exports.

Export Logs

The Export Logs table includes:

• Update Version #: The version number created by each Export.
• Date / Time: When the Export was completed.
• Changes Included: The types of changes included in the Export.
• Exported By: The Command Center user who performed the Export.
• Status: Shows whether the Export was completed successfully.

Examples of changes may include:

• ESM General Settings Updated
• Flat Rate - Repair Task Updated

The All Dates filter can also be used to review Export activity from a specific date or period.

2. Last Non-Export Configuration Change

The Last Non-Export Configuration Change card shows the most recent Command Center change that was sent to the Technician Apps without requiring a Command Center Export.

These are settings that can be sent directly to the Technician Apps.

Examples may include:

• Company Settings
• Contact Information
• Dispatching Settings
• Technician Settings
• Other supported Non-Export settings

Click View non-export configuration log to review the complete history of these changes.

Non-Export Configuration Log

The Non-Export Configuration Log includes:

• Update Version #: The version number assigned to the configuration change.
• Date / Time: When the setting was changed.
• Changes Included: The type of setting that was updated.
• Changed By: The Command Center user who made the change.
• Status: Shows whether the change was successfully processed.

Examples may include:

• Company Settings - Contact Info Updated
• Dispatching - Service Call Status Updated
• Technician - Technician Settings Updated

The All Dates filter can also be used to review older configuration changes.

3. Out of Sync Technicians

The Out of Sync Technicians card shows how many technicians currently have a device that has not downloaded the latest available Command Center updates.

Click Needs attention to view the Technician Download Status.

Technician Download Status

The table displays:

• Technician
• Last Login
• Tablet
• Phone
• Activity Log

Each device can show one of the following statuses:

Synced
The device has successfully downloaded the latest available updates.

Out of Sync
A newer update is available, but the device has not downloaded it yet.

No Device
There is currently no tracked Tablet or Phone associated with the technician.

Viewing Device Details

Click the information icon beside the device status to see:

• Device type
• App Version
• Last Download date and time
• Tracking controls

The Last Download field shows the last time the device successfully downloaded Command Center updates.

Activity Log

Click View under Activity Log to review the technician's download and synchronization activity.

This can help troubleshoot technicians who are showing as Out of Sync.

4. Outdated App Version

The Outdated App Version card shows whether technicians are using the latest supported version of the Technician App.

For example:

All on v20.0

means all currently tracked devices are running Version 20.0.

Click View technicians to open the App Version Status.

App Version Status

The table displays:

• Technician
• Last Login
• Tablet
• Phone

Each tracked device shows the app version currently installed.

For example:

• v20.0 means the device is running Version 20.0.
• No Device means there is no tracked device associated with that technician.

Understanding Export and Download Status

There are two ways Command Center changes can reach Technician Apps.

Command Center Export Changes

Some changes, such as ESM or Flat Rate updates, require a Command Center Export first.

After the Export is completed, the Technician App must download the new update.

Non-Export Configuration Changes

Some settings do not require a Command Center Export.

These changes are sent directly to the Technician Apps and become available for the device to receive or download.