Version 19.2 is a major release focused on strengthening platform security and improving overall system reliability across both the Command Center and P3 Apps. This update introduces a full implementation of One-Time Password (OTP) security, along with additional safeguards around sensitive actions and user sessions.

With this release, OTP is now fully integrated into the platform, providing an added layer of verification for critical activities such as logging in, updating dealer information, deleting customer records, and sending bulk emails. In addition, we’ve implemented single active session enforcement per admin user, further enhancing account security and reducing the risk of unauthorized access.

Alongside these security enhancements, version 19.2 includes a large number of Command Center, and App fixes, addressing issues related to invoicing, service agreements, syncing, texting, permissions, and overall system behavior. These fixes improve data accuracy, eliminate workflow interruptions, and provide a more stable experience for both office staff and technicians.

Users can expect:

• Stronger account protection and verification processes
• Improved data accuracy across invoices and service agreements
• More reliable communication through email and SMS
• Better sync behavior between Command Center and Apps
• Increased overall system stability and performance

OTP and Security Update

• Full OTP (One-time Password) Implementation in P3 (16239 / 16312 / 16288 / 16275 / 16290 / 16396)
• OTP Requirement for Dealer Name and Email Change, Customer Record Deletion, and Bulk Email Sending (16209 / 16229 / 16210 / 16218)
• Enforcement of Single Active Session per Admin User (16299)

Bugs – Command Center

• 2-Way Text – Messages are being saved under the wrong Date (15640)
• Error when trying to initiate sending of 2-Way Text from Customer Record (16127)
• Athena Tune Up Scheduling – Sunday Calls are not being Restricted (16416)
• New Admin Users are unable to See Call Lists (16055)
• Issue with Sync when Changing Primary Location from App causes Duplicate Primary Location in the Command Center (16123 / 16420)
• Technician Pin Color is not getting cleared when Technician is Inactivated (16397)
• Error when creating customer with special characters in the Name Fields (15300)
• Customer Type Validation is not consistent across Customer Add and Edit Pages (16419)
• Email Template Options via 3-Dot Menu are Not Displaying due to Permission Issues (16387)
• Personalization Variable $InvoiceStatus displays incorrect value on Emails when using Custom Invoice Status (15818)
• Email Blast Success Screen does not Display Correct Email Sent Count (16400)
• Email Errors not displaying in understandable language (16259)
• ESM – Payment Options of Cash or Finance when Accepting a Proposal is still showing even when Financing is Disabled (16053)
• Installation Materials Page - Duplicate Entry when Clicking Save button multiple times (16401)
• ESM – Newly Uploaded Series Image is not reflecting immediately (15924)
• ESM Proposal expiration date displays as NULL when sent over Email (16001)
• 2-Way Text – Clicking Message Icon from Customer Record opens Incorrect Chat Thread (16421)
• Invoicing – Declined Repairs are adding to the Amount Owed due to a Saving Issue when Updating Invoice (16077)
• Completed and Upcoming Recurring Billing Report – Customer Name search returns zero results (16412)
• QBD Sync – Repair Task Name Duplication Causing Unnecessary Number Suffix (15816)
• Completed Auto Tune Up Can Be Reopened by Customers Online Causing Data Loss (16357)
• Unable to Delete Service Agreement even when Upcoming Recurring Billing has already been removed (16195)
• Template – SMS Content is getting cutoff after Saving due to hidden character limit (16081)
• SPIFF Calculation is Incorrect for Repairs with Multiple Quantity (16379)
• SPIFF – Unable to Apply Commission due to Invoice Not Appearing in Payment Report (16380)
• Unable to Save Admin User Updates due to Error in Email Validation (16200)
• User Management - Incoming Calls Permission gets Disabled when updating User Admin due to a Saving Error in the Permissions Section (16330)
• Service Call Change Log Activity is not reflecting correct Call Schedule due to Incorrect Time Conversion (16438)
• Forgot Password Validation – “Not Used In Your Last 4 Passwords” Does Not Update Status (16465)
• Emailed Invoice Not Displaying Service Agreement Amount (16450)
• Unable to Delete a Service Agreement amidst Recurring Billing being Completed (16466)

Bugs – Command Center and Apps

• Creating and Editing Service Location is not checking for Duplicate Service Location Name causing Sync Issues with QuickBooks (16327)
• Paid Invoice Shows Negative Amount due to Certain Edits that can be Made (16282 / 16283 / 16284)

Bugs – Android and iOS

• Force App Update after 30 Days for Outdated P3 App Versions is not working (16252)
• Duplicate Invoice Number Generated when Invoice is created while Mobile Device is Offline and then later Sync’d (16189)
• Proposal Accepted Online by Customer Generates Duplicate Invoice Number (16189)
• Apostrophe (‘) and Exclamation Mark (!) are being restricted on Multiple Fields (16368)
• App Sync Fails due to Special Characters and Emojis on certain Fields – Applied Restriction (16326)
• App - Forgot Password – Error message “Invalid Email” is not clearing even after entering valid email (16366)

Bugs – Android Only

• Android Tablet - Technician is still Able to Edit Complete & Paid Invoices despite being Restricted in the Settings (16402)
• Android Phone App crashes when viewing Equipment Proposal PDF (16457)

Bugs – iOS Only

• iPad Crashes when Accessing Past Invoices (16370)

Maintenance / Enhancements

• Ability to Edit Email Subject Line when Sending ESM Proposals (16185)
• Use Existing Invoices instead of Generating a new one when Accepting Proposals (16165)
• Ability to Download Invoice PDF on iOS Devices (16378)
• Ability to Add, Delete, and Edit Non-P3 data (16323)
• Monthly Email Report on Upcoming Service Agreement Expiration (16171)
• Configurable Maximum Voicemail Recording Time (16434)
• Bulk Repair Task Update – Added a Reminder to Export Changes after a Successful Update (16315)
• Allow Customers to Select Payment Option when Approving ESM Proposals Online (16053)
• Service Agreement – Additional Event Logging of Tune Up Changes (16065)