Article last updated: 3/8/ 2025   - changes from the previous update are in red.

In between numbered versions of the software, we are constantly making updates - whether it is to fix a bug, enhance functionality or add new functionality. This page will be updated daily to provide an update on bugs the team is fixing and on minor enhancements that are being developed.

Please note that we are reporting on system-wide issues/enhancements only.  Issues that are happening to just a specific client are communicated directly with that client on an one-on-one basis.

Please check this frequently as it will change often. 

Click here to view the Archive of past updates.

April 21st

Bugs Fixed

• Auto Product Replacement - New setting that generates single calls for same date replacements generates extra service calls (14259)
• Accepting ESM Proposals Online - Nothing happen after adding signature and clicking Submit (14272
• 2-Way Texting - Creating multiple Technician threads when updating Technician's phone number (14100)
• Dispatching - Unable to Add Multiple Technician to an Existing Service Call because of incorrect pop-up message about utilizing Open Calls (14279)

Maintenance

• Invoicing - Service Call Type field is not searchable (14262)
• Command Center and Online Payments are now displaying the reason for Failed Transaction (14249)
• QuickBooks - Added detailed messages in P3 for cases where there are access issues with QuickBooks (13645)

April 14th

Bugs Fixed

• Open Call List - Tags are not displaying next to Service Calls (14117)
• Tags - Color Picker Popup not showing when clicking on the field, and Preview not displaying (14117)
• Sales Tax Liability Report - Display issue when filtering date (12837)
• Broken Images when creating Call Flows (14226)
• Calendar - Recurring Service Calls with Daily Pattern are not showing in Weekly View (14058)
• Incorrect billing with Forced Recurring Invoices due to Incorrect Diagnostic Fee value (14198)
• Filter Display Issue on Reports where the New Filter Criteria Design is implemented (14077)
• Tech Performance Report - Spreadsheet Export is timing-out (14077)

* Definitions

Updates Completed By Dev Team

The development team has completed their initial development.  At this point the testing team is confirming the fix was done according to the specification and that no other areas of the software were impacted as a result of the update; i.e. we didn't break something else in the process.  If there are any issues, they are fixed.  Once all issues are fixed, then the update will be slotted for the next available release.

In Progress

These are updates where an internal deadline has been set for the development team to deliver the update to the testing team.  The internal deadline can be anywhere from a couple days to a few weeks.  However, since there is a deadline it is on the schedule and the team is committed to its completion.

Design Phase

These are updates where we are writing the specification for how the system should behave.  In addition, in this step we create mockups so that the whole team has a visual representation of how the screens will look and how the interactions will work.  Please note that not all updates that enter the Design Phase will move to the In Progress status.