Close Open Calls from the Calendar's Open Call List
In Version 18.4, we added this feature that allows you to close out calls from the Calendar's Open Call List. This promotes faster work flow as you don't need to pull up each calls just to close them.
Locating Open Call List:
- Top Panel - Short Cut
- Go to Calendar
- Scroll down to Open Call List
Alternate path to Calendar:
- Top Panel - Actions Button
- Dispatching > Go to Calendar
Screenshots
Path to Calendar Open Call List
Closing a Call
Notes:
- This feature works for both Scheduled (assigned) and Open (un-assigned) calls.
- Please proceed with caution when closing out Open or un-assigned calls as they will not be counted against any technician. If you must, assign them first before closing them out.
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