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Display On-Hold Button

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Brian Starzec
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If you want the ability to put callers on-hold, then activate this setting.  Once activated you have 2 choices of what the caller will hear when they are on-hold:

  1. Beep
  2. Custom Message

By default the caller will hear a standard On-Hold beep.  However, a custom message can be uploaded.

To upload a custom message, select the option for "Custom Message" and then click the Browse button to find the audio file on your computer.

 

Screenshots

On-Hold Display Setting

On Hold.png

On-Hold - Audio - Custom Message

On Hold Custom Audio.png

Example - On Hold Button

On Hold Display.png

Example - On Hold - Resume Call

On-Hold 2.png

 

Notes:

  • The Custom Message will continuously repeat until the call is resumed
  • The software will track the amount of time callers are placed on-hold.  This data is available in the Dashboard Reports and the main Call Log report.
  • Only MP3 file types are allowed to be loaded
  • File must be less than 3GB

 

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