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Incoming Call Display

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Brian Starzec
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This setting controls where the Call Box will display.  There are 3 options:

  1. Display at the top of the page only
  2. Display via the Call List (left hand menu) only
  3. Display in BOTH - at top of page and via Call List menu

By default the Call Box will display at the top of the page.  However, there are additional options for the Call Box to display within the Active Call tab of the Call Summary Dashboard.  In addition, there is an option to display the Call Box in both places.

 

 

Screenshots

Setting

Incoming Call Display.png

Example - Call Box at Top of Page

 

Call Box at Top of Page.png

Example - Call Box in Active Call Tab

Call Box in Active Call Tab.png

Example - Call Box in Both Places

Call Box in Both Places.png

 

Notes:

  • If you change the display option it will not take effect until you logout and log back into the Command Center.
  • When the calls are displayed in the Active Call Tab of the Call Summary Dashboard, they are listed on the left hand side and the details will be displayed when expanded.  This view is best for companies with large call volumes.

 

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