To get the best experience from our Telephone module, it’s important that your microphone, speakers or headset, and browser are properly configured. A correct setup ensures that you can hear and be heard clearly, while avoiding common disruptions.

This article walks you through the steps for setting up your audio equipment, configuring your browser, and addressing potential conflicts such as browser extensions like ad blockers that may interfere with calling functionality.

Setting Up Your Audio Equipment

1. Plug in your device
   • Connect your headset/microphone directly to your computer.
   • We highly recommend using a USB headset or microphone because it usually gives the clearest sound and the most reliable connection.
2. Select the device in your operating system
   • Windows:
     • Right-click the speaker icon
     • Sound settings
     • Choose the correct input (microphone) and output (speaker/headset).
   • Mac:
     • System Settings
     • Sound
     • Select the appropriate input and output device.
3. Test the device

   • Play an audio sample to confirm you can hear clearly.

   • Speak into the mic and check input levels.

Configuring Browser

Grant microphone and speaker permissions

1. Open your Browser - We highly recommend using of Google Chrome browser as it is our most supported browser.
2. Login to P3 Command Center
3. Go to Call Dashboard
4. Get Confirmation Popup and click Allow Alerts

For common issues and troubleshooting guides, please visit this article:

Telephone - Common Issues and Troubleshooting

Screenshots

Audio Setup

Setup Audio Devices - Windows

 

 

 

Select Output - Windows

 

 

Select Input - Windows

 

 

Setup Audio Devices - Mac

 

 

Setup Input - Mac

 

 

Grant Browser Alert Permission

Go to Call Summary Dashboard

 

 

Popup Confirmation - Allow Alerts