Our Telephone Module makes it simple for your team to stay connected with Interoffice Calling. This feature allows dispatchers and employees who have access to the P3 Command Center to call each other directly - no need to pick up a separate phone or leave the platform.

Key Benefits

1. Seamless Communication
   • Quickly connect with coworkers without leaving P3.
2. Cost Savings
   • Reduce reliance on external phone lines for internal calls.
3. Centralized Operations
   • Keep all your call activity - customer-facing and internal - within the same system.

Making Interoffice Calls

1. Open the Call Summary Dashboard - From the main navigation, go to Call Summary Dashboard.
2. Switch to the Interoffice tab - Click the Interoffice tab to view coworkers available for internal calls. Teammates will only appear on the list if their Call Summary Dashboard is open.
3. Select the teammate - Use the list to find the person you want to call.
4. Place the call – click the phone icon
5. Calls display in the Call Box, just like customer calls.
6. Report will show on the Interoffice tab  so it’s easy to manage and track.

 

Screenshots

Getting to Interoffice Tab

 

 

Click to see the List of Online Teammates

 

 

Call a Teammate

 

 

Call Box - Active Call

 

 

Call Summary Dashboard - Interoffice