Missed calls don’t have to mean missed opportunities. With P3’s Telephone Integration, you decide exactly how calls are handled and how your team is alerted when no one picks up. These settings can be configured separately for Business Hours and After Hours, giving you the flexibility to adapt to your company’s workflow and customer expectations.

Handling Unanswered Calls

When a call goes unanswered, you control what happens next. P3 gives you two powerful options:

1. Send to Voicemail

1. Default Message
   • Plays a standard, computerized greeting so customers know their message has been received.
2. Custom Message
   • Upload or record your own voicemail greeting to create a more personal experience for your customers. This is especially helpful for branding or giving clear next steps (e.g., “Leave your name and service address, and we’ll call you back as soon as possible”).

2. Forward to a Number

1. Redirect unanswered calls to a backup number, such as a manager’s phone, an on-call technician, or a third-party answering service.
2. This ensures your customers always reach a real person, even if your main line goes unanswered.
3. Important: Only one phone number can be set for forwarding.

This flexibility means you can decide whether calls should go straight to voicemail, or if you’d rather ensure someone live is always available to answer.

Sending Internal Notifications

Knowing when a call has been missed is just as important as how it’s handled. P3 lets you notify your team automatically, so no customer is overlooked. 

You can enable notifications to be sent by:

1. Text Message
   • Delivered to a single designated mobile number.
   • You can set a delay for when the notification should be sent. For example, notify after 1 minute of ringing, or choose 0 minutes to send an alert instantly.
2. Email
   • Delivered to a chosen email address.
   • If multiple people need updates, we recommend using a group or distribution list.
   • You can also include the customer’s voicemail message in the email, so your team has context before calling back.
3. Both
   • Get maximum coverage by sending notifications via both text and email at the same time.

Notifications ensure that even if no one answers live, your team can still follow up quickly and professionally.

How to Setup Handling Unanswered Call : Voicemail and Forward to a Number 

1. Navigate to Settings
2. Telephone Integration
3. General Settings
4. Unanswered Calls During Business Hours/ Unanswered Calls After Business Hours

5. How to Handle unanswered calls: Send to Voicemail > Voice Message: Default/Custom Message

   Or Forward to a number > Provide Number: Select from Dropdown.

How to Setup Notification

1. Navigate to Settings
2. Telephone Integration
3. General Settings
4. Unanswered Calls During Business Hours/ Unanswered Calls After Business Hours
5. Send Internal Notification: Yes

6. Select Internal Notification Type: Tex/Email/Both

   Text: Provide Phone number and Set delay (e.g., 2 mins after)

   Email: Provide email address

   Both: Provide Phone number and Set delay (e.g., 2 mins after) and email address

    

Screenshots

Call Forwarding

Send to Voicemail

Forward to a Number

 

Internal Notification Options

Do Not Send Internal Notification

Send Internal Notification

Text

Email

Both