This setting attributes are the same for both Unanswered Calls during Business Hours and Unanswered Calls After Hours.   There are 2 separate settings, one for each situation, but the attributes in each case are the same. 

If the setting is enabled there are 3 notification options:

• Text
• Email
• Both

With a Text Notification, only a single phone number can be entered.  In addition, the company can designate how long after the call is considered unanswered before the software sends the text notification. 

If you want the message to go out immediately, select "0" minutes.

With email, enter the email address of the person to receive the notification.  If more than one person needs to receive the message, then we suggest creating a distribution email address internally.  In addition, there is an option to include the voicemail in the email message itself.