Occasionally, you may run into the issue of slower internet speeds or connectivity issues.  When this occurs, you will need to perform a SpeedTest to see if this may be the cause of your slowness.   We recommend a website found here to help assist you. 

If you are still experiencing slowness - Please contact the P3 Helpdesk Support here and Submit a New Request. 

The following information has been provided by SpeedTest by Ookla

The ping is the reaction time of your connection – how fast you get a response after you've sent out a request. A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms).

The download speed is how fast you can pull data from the server to you. Most connections are designed to download much faster than they upload, since the majority of online activity, like loading web pages or streaming videos, consists of downloads. Download speed is measured in megabits per second (Mbps).

The upload speed is how fast you send data from you to others. Uploading is necessary for sending big files via email, or in using video-chat to talk to someone else online (since you have to send your video feed to them). Upload speed is measured in megabits per second (Mbps).