What is the Default Behavior with the Version 13.0 Release?

As a default, this Feature will be turned OFF, so as to not change the current behavior.  See the instructions below on how to activate.

How to Activate

1. From the Command Center, click on Settings (left menu)
2. Go to Dispatching Setting section
3. Click on General Settings
4. Go to the Time Block Settings section (bottom of the page)
5. Change value of "Enable Time Block" to "Yes"
6. Provide a "Time Block Color" - this is the color of the block when displayed on the Dispatch Calendar
7. Enter the "Time Block Duration" - this is how long the Time Block will remain on the Dispatch Calendar before being removed if it is not converted to a Service Call
8. Click Save

How to Block Time on the Calendar

1. Go to the Dispatch Calendar
2. Click on the time where you want the Time Block to start
3. From the Popup, select the Option for "Block Time"
4. Enter the Duration - this is the amount of time to block on the calendar - block the morning, one hour, etc - you will see the block updating on the calendar as this is changed
5. Click Continue
6. Review Warning, click Ok

How to Convert Time Block to Appointment

1. From the Dispatch Calendar, click on the Time Block
2. Click the "Create Call"
3. Follow the normal process to create a service call or generic call

How to Remove Time Block on Calendar

1. Automatically - Let the time expire without booking a call - Time Block automatically removed
2. Manually - click on the Time Block, click Delete

Please note that you can only manually delete a Time Block that you created.

Can a Time Block Be Edited?

Yes!

From the Dispatch Calendar, click on the Time Block.  Click the Edit button.  From here, you can change the description - perhaps to give a reason why the time was blocked - as well as change the amount of time it is taking up on the calendar.