We’ve improved Communication Templates by adding validation for personalization variables when creating or updating Email and Text templates. Previously, users could accidentally enter an incorrect or unsupported variable in the message body without any indication that something was wrong, which could result in the expected customer information not appearing correctly when the communication was sent. With this update, the system now provides visibility when an invalid personalization variable is detected, helping users identify and correct mistakes before saving the template and reducing issues with automated customer communications.

What the Validation Does:

1. Identifies incomplete personalization variables and provides suggested variables.

2. Identifies unrecognizable personalization variables and gives options to delete them.

Navigating to Templates:

1. From left-hand panel, go to Settings

2. Under Email/Text Communications, click on Templates

Screenshots

Navigating to Templates

 

 

 

 

Template Validation

 

 

 

Successful Change