Version 19.4 introduces the new Album View for Customer Files, making it faster and easier for technicians to organize, upload, and manage photos and documents. The original Legacy List View is still available, so technicians can continue using the view they prefer.

What's New in Version 19.4

The biggest improvements in this release are:

• Auto Sync – Files automatically upload to the cloud after they are saved. There is no longer a need to manually tap a Sync button.
• No Need to Type File Names – The app automatically fills in file names during upload, saving time. File names can still be edited before saving if needed.
• Upload Up to 30 Photos at Once – Upload multiple photos in a single action instead of being limited to a few files at a time.
• Automatic Album Organization – Photos are automatically grouped into albums based on the upload date.
• Offline Support – Continue taking photos and adding files even without an internet connection. Files automatically sync when the device reconnects.

These improvements help technicians spend less time managing files and more time serving customers.

Available File Views

Technicians can choose between three different views:

• Album Grid View – Displays albums with photo previews.
• Album List View – Displays albums in a simple list.
• Legacy List View – Displays files in the original table view.

Technicians can switch between these views at any time.

Dealers can also choose the default file view for their technicians in Command Center > Technician Settings.

Album Grid View

After customer files are downloaded to the device, the app automatically groups them into albums based on the date they were added.

Each album displays:

• Sync status
• Album name
• Album description
• Technician(s) who uploaded the files
• Number of photos and documents
• Photo previews
• Add Files button

If multiple technicians upload files to the same album, all contributors are displayed.

Opening an Album

Tap an album to view its contents.

Inside an album, technicians can:

• View the album name, description, and date
• Add more files
• View who uploaded the files
• View the total number of photos and documents
• Switch between Grid View and List View
• Select one or more files
• Move selected files to another album
• Delete selected files

Viewing Photo Details

Tap any photo to open the Photo Details page.

From here, technicians can:

• View the photo in full screen
• Zoom in and out
• View who uploaded the photo
• View the upload date
• Edit the file name
• Add or edit photo notes

Documents

PDFs and other supported documents are displayed separately at the bottom of the album, making it easy to find both photos and documents.

Creating an Album

Albums are created automatically.

When photos are uploaded on a new date, the app creates a new album using that date.

To upload files:

1. Open an album.
2. Tap Add Files.
3. Choose one of the following:
   • Camera
   • Gallery
   • Files
4. Select your files.
5. Tap Save.

You can also upload files to an existing album to keep customer files organized.

Faster Upload Experience

Version 19.4 makes uploading files much faster.

• Upload up to 30 photos at one time.
• File names are filled in automatically.
• Edit file names before saving if needed.

This reduces manual work and speeds up file uploads in the field.

Auto Sync

One of the biggest improvements in Version 19.4 is Auto Sync.

After files are saved, they automatically upload to the cloud and sync with Command Center in the background.

There is no longer a need to manually tap a Sync button.

Offline Support

Technicians can continue working even without an internet connection.

While offline, technicians can:

• Take photos
• Add files
• Create new albums
• Add files to existing albums

Once the device reconnects to the internet, all pending files automatically sync with Command Center.

Phone and Tablet Support

Album View is available on both phones and tablets running the P3 App for iOS and Android.

The features are the same across all supported devices. The layout is simply optimized for the screen size.

Benefits

The new Album View helps technicians:

• Automatically sync files without manual syncing
• Upload up to 30 photos at one time
• Save time with automatic file names
• Organize photos and documents by date
• Find files more quickly
• Work offline and sync later
• Continue using the Legacy List View if preferred

Walkthrough Video

A walkthrough video is available at the bottom of this article. We recommend watching it after reading this guide to see the new Album View and all the features introduced in Version 19.4 in action.