Version 19.4 introduces the new Album View in the Customer Details page, making it easier for technicians to organize and manage customer photos and documents. Available on the Technician App for all iOS and Android devices, technicians can choose between Album Grid View, Album List View, and Legacy List View, depending on their preference. Files are automatically grouped into albums by date for better organization.

This release also adds Auto Sync, support for uploading up to 30 photos at once, automatic file naming, offline support, and other improvements to make uploading, organizing, and finding files faster and easier.

We also resolved a wide range of issues across the Command Center, Apps, and QuickBooks integration to improve reliability and day-to-day usability. This includes enhancements to Telephone and 2-Way Text messaging, improvements to QuickBooks syncing and customer data handling, fixes for SPIFF reporting, recurring billing, and invoice processing, as well as better performance during initial QuickBooks synchronization. On the Apps, we addressed several issues affecting payments, invoice syncing, technician schedules, timestamps, tune-up completion dates, service call data, and app synchronization. In addition, we fixed several data consistency issues between the Apps and Command Center and implemented performance improvements to reduce invoice loading times, resulting in a faster, more stable, and more consistent experience across the platform.

Maintenance:

• App - Album View

• QuickBooks Customer Name Field (16261)
• ESM - Apply updated Pricing Labels to All Proposals (14968)

Bugs - Command Center

• Telephone – Added Call Failed Reason for Dropped Calls (15431, 16603)
• 2-Way Text – Removed Automatic Grouping of Phone Numbers within a Single Record (15646)
• 2-Way Text – Allowed Adding of a Number to Multiple Groups (15646)
• 2-Way Text – Tune-Up and Appointment Reminder texts now send to All Contacts marked as Cell (15646)
• 2-Way Text – Phone Labels are now being On and Within the Chat thread (15646)
• SPIFF still displaying in the Payment Report even after item is Deleted or Declined from the Invoice (16698)
• Duplicate Admins created when clicking Save button multiple times (16778)
• Tune Ups Purchased Count Not Displaying on Customer Record due to Invoice Status switching back to previous status after Approving Online  (16760)
• Invoices Approved Online does not Show Customer Name in Change Log (16760)
• Improved Performance of Initial QBO Sync (16720)
• Daily Recurring Billing Summary Email – Payments that did not process due to Missing Credit Card shows as Failed (16449)

Bugs - iOS Only

• iPhone App - Random issue with not being able to process a payment due to a rounding error (16455)
• iPhone App - Invoices are getting linked to the wrong Customer when syncing multiple customers who have multiple unsync’d invoices (16549, 16604, 16602, 16687, 16643, 16635)
• iPad App - Timestamp for Check Payments default to 12AM (16621)
• iPad - Future Calls that are reassigned to another Technician is still displaying in the previous Tech’s schedule (16628)
• Tune Up Completion Date displaying incorrect date when Completed from iPhone or iPad apps (16634, 16642, 16605)

Bugs - iOS and Android

• Service Call Tags Get Duplicated in Command Center when removed from App (16417, 16418)

Bugs - Command Center/API, iOS, and Android

• App Sync Failure – Schedule Sync Stuck on "Retry" (16501, 16502, 16536)
• QuickBooks Street 1 Duplicate Check - Reverted (16707)
• Lead Source and Diagnostic Fee Entered from the Apps Are Not Saving to the Service Call (16768)