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How to Record Screen on iPad

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Brian Starzec
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Often times the support team needs to see the exact steps a technician is taking on the app in order to provide help.   On the iPads, if you are on iOS 12 or higher, there is a the ability to automatically record the screen.  This prevents the techs from having to try to record the iPad from a phone or some other device.  

Instructions

  1. Go to Settings > Control Center > Customize Controls
  2. There are two sections - "INCLUDE" and "MORE CONTROLS"
  3. If you see "Screen Recording" in the INCLUDE section then it is already activated, please proceed to Step 5.
  4. If you see "Screen Recording" in the "MORE CONTROLS" section, tap the green "+" sign.
  5. On iPad with iOS 12 or later, or iPadOS, swipe down from the upper-right corner of the screen.
  6. Tap that large-dot-inside-a-circle icon to start recording, then wait for the three-second countdown.
  7. The circle will turn red to indicate that it is recording
  8. You may have to swipe up to get rid of the control panel screen. 
  9. Return to the P3 app and perform the actions for the support team
  10. When done, Tap the red status bar at the top of your screen
  11. A popup will appear, click Stop.
  12. Go to the Photos app and select your screen recording and send to the help desk at attachments@hvacbusinesssolutions.com

 

Screenshots:

Step 1 - Activate the Screen Recording Setting

Step1.png

Step 2 - Confirmation Setting is Actice

Step2.png

Step 3 - Turn on Scren Recording

Step3.png

Step 4 - Confirmation Screen Recording is On

Step4.png

Step 5 - Go to P3

Step5.png

 

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