search shadow

Menu

Articles in this section

Why does my P3 App not work on my iPad?

Avatar
Leigh Ellis
  • Updated
Follow

If you just downloaded the P3 App to your iPad and are receiving the following error message, "Untrusted Enterprise Developer" (see image below), you will need to let the iPad know that it can trust the app.  To accomplish this, follow the steps below.  

2018-02-05_0920.png

 

Instructions

  1. Locate & Click on the iPad Settings 
  2. From the Settings (left pane) - Locate & Click on General (will turn blue when selected)
  3. From the General Settings (right pane) - Scroll down & Click on Device Management - Pollex & Starzec, LLC. 
  4. From the Device Management page (right pane) - Click on Pollex & Starzec, LLC. 
  5. Click on Trust "Pollex and Starzec, LLC."
  6. Select Trust from the popup window that states "Trust "iPhone Distribution: Pollex and Starzec, LLC" Apps on This iPad
  7. Once Trusted & you see a message stating - Apps from developer "iPhone Distribution: Pollex and Starzec, LLC" are trusted on this iPad and will be trusted until the apps from the developer are deleted - You can close out the iPad Settings and open the P3 App to Login for the first time

 

Instructions

  1. Locate & Click on the iPad Settings 

2018-02-05_1112.png

     2. From the Settings (left pane) - Locate & Click on General (will turn blue when selected)

     3. From the General Settings (right pane) - Scroll down & Click on Device Management - Pollex & Starzec, LLC. 

2018-02-05_0921.png

     4. From the Device Management page (right pane) - Click on Pollex & Starzec, LLC. 

2018-02-05_0921_001.png

     5. Click on Trust "Pollex and Starzec, LLC."

2018-02-05_0922.png

     6. Select Trust from the popup window that states "Trust "iPhone Distribution: Pollex and Starzec, LLC" Apps on This iPad

2018-02-05_0922_001.png

     7. Once Trusted & you see a message stating - Apps from developer "iPhone Distribution: Pollex and Starzec, LLC" are trusted on this iPad and will be trusted until the apps from the developer are deleted - You can close out the iPad Settings and open the P3 App to Login for the first time

2018-02-05_0926.png

 

Notes

  • If you receive an error message stating "Already installed on another device" - You will need to contact the P3 Helpdesk by Submitting a New Support Ticket or by contacting the Technical Support Line at (713) 270-6400 option 2 or extension #502
  • If you receive an error message stating "Invalid Login" - Check your Technician Login ID first (will be the Email set for your Technician) - If the Email is correct - then check or reset the Password

Related Articles

How to Install on iPad

How to remove or uninstall the P3 app

Related articles

Comments

0 comments

Please sign in to leave a comment.