Version 19.0 strengthens system security, improves reliability, and resolves key workflow issues across both the Command Center and P3 Apps. This release introduces enhanced protection measures such as OTP verification across critical actions, stricter login controls, and improved session and password policies, alongside a broad set of fixes impacting dispatching, invoicing, communication, and service workflows.

In addition, this update delivers important improvements to data accuracy and system behavior, including fixes for invoice inconsistencies, customer record visibility, messaging reliability, and app stability. These updates ensure a more secure, consistent, and dependable experience for users across the platform.

Security Updates:

• OTP Verification upon Login (16239/16269/16214)

• OTP Verification upon Dealer Name Change (16209)

• OTP Verification when Sending Bulk Emails (16210)

• OTP Verification when Deleting Customer Record (16229)

• Temporary IP Block upon multiple failed Login Attempts (16231)

• Allow single session only per login (16240)

• Strong Password Policy (16221)

Bugs - Command Center:

• Calls placed on hold are not reflected in Active Calls view (16057)
• Repair task pricing fails to update after mass part updates (16147/16148)
• Dispatch calendar open call search criteria does not persist after saving (15322)
• “Change Service Location” button appears for single-location customers (15691/15856)
• Error occurs when adding multiple phone numbers in telephone integration settings (15758)
• Appointment reminders fail to send from Dispatch Board “More Info” panel (16026)
• Service location count is missing on customer records (15985)
• Invoices display outstanding balance despite having a $0 total (15983)
• Technicians cannot select installation location in ESM proposals (16070)
• Formatting issues occur when adding cards on file (15795)
• Paid invoices continue to show an amount owed (16004/15287)
• Tune-up records do not appear on customer details page despite correct counts (16156)
• Internal review star icon on Command Center top panel is unclickable (16091)
• Deleted parts still appear when adding parts to repair tasks (16143)
• Recently serviced customers are incorrectly marked as inactive (15990)
• Service agreement renewal reminder emails are repeatedly sent to the same customer (15809)
• SMS messages are sent via 1-way channel despite 2-way texting being enabled (15774)
• Error occurs when accepting invoices sent via email (15408)
• Inactive customers appear as “Unknown” in telephone system (15949)
• Performance optimization applied to ESM recalculation functionality (15450)

Bugs - Apps:

• Incorrect invoice totals shown for service agreement customers on iOS invoice creation (15854)
• Appointments fail to sync when using legacy view in the app (16063/16075/15984)
• Intermittent issue causing service calls not to sync to the app (15984)
• App download process optimized to improve efficiency (14897)
• Android crash issues resolved through log fixes (15982)
• iOS crash issues resolved through log fixes (16015)