With 11.0, we have introduced a new setting to allow an invoice to be synchronized to the Command Center again. Here the technician will get a prompt to either pull down the version on the server or push up the current version on the app.
Video - How the Feature Works
Instructions - How to Activate Setting
- From the Command Center, click on Settings
- Under the Invoice section, click on General Settings
- Change the value of "Allow Technician to overwrite already sync invoice from app to web?" to "Yes"
- Click Save
- When 11.0 goes live, the setting will be set to "No"