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Common QuickBooks Online (QBO) Sync Error Messages

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Brian Starzec
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This article is intended to provide some additional insight into the error messages that are received by QBO during the sync.

 

Customer Errors

Error: Business Validation Error – Something this action required is no longer available. Another user may have deleted it. Please refresh your screen to see the current information.
 
Explanation: This usually comes when Sales Term, Tax Code etc are missing in QBO. When one of them doesn't exists in QBO then QBO throw this error message.
 
 
Error: Business Validation Error – This customer cannot be deleted because it has sub customers and a non zero balance.
 
Explanation: The customer record in question is marked as In Active.  In Active in P3 means the record will be attempted to be deleted in QBO.  In this situation, since the customer has sub customers (multiple service locations) and outstanding invoices, it cannot be deleted.  If there is information to be sync'd, change the P3 "Is Active" status to true and try again.  If there is no information to by sync'd, then click Ignore on the QBO Dashboard.
 
 
Error: QuickBooksOnline\API\Exception[6240]: Duplicate Name Exists
 
Explanation: Another customer record has the same Customer Name.  One of the records will have to be changed.  Please note this can also happen if the service location names are the same for the same customer.
 
 
Error:  Invalid Reference: id Names element id 0 not found.
 
Explanation: There is usually hidden characters in one of the fields that is being sync'd.  This happens when data is copied-and-pasted from other document like Word or PDF.  Double check the data and remove any odd looking characters and remove all unneeded spaces.
 

Repair Errors

 

Invoice Errors 

Error: Operation Create/Update with Deposit turned off from Sales Deposit preference is not supported.

Explanation: Inside of QBO, the "Deposit" settings needs to be turned.   Here are the instructions:

  • Click the Gear icon for settings
  • Under "Your Company", click the link for "Account and Settings"
  • Click Sales
  • Under "Sales form content", turn "Deposit" on, Save

 

Error: Cannot sync the Invoice as the Customer has not been sync'd to QBO. Please sync the customer first.

Explanation: Need to sync the Customer before syncing the Invoice.  However, if you have already sync'd the Customer and the Customer does not appear on the QBO Customer Dashboard, it means the Location Name is blank.  Update the Customer Record and provide a Location Name.

 

Error: Business Validation Error: Unexpected Internal Error (-30000)

Explanation: Basically, a 'Business Validation Error' usually occurs when a required field is not filled in OR the field is filled in incorrectly. This is not a particular error but an error type. There are many types of Business Validation Errors.

Examples:
1. Business Validation Error: You must set a transaction amount.
2. Business Validation Error: We're sorry, QuickBooks encountered an error while calculating tax. Try reelecting the tax rate or reentering the product/service item and saving the form again.
3. Business Validation Error: You can only add or edit one name at a time. Please try again.
4. Business Validation Error: The type of name assigned to this transaction (client, vendor, employee) is wrong.
5. Business Validation Error: Something this action required is no longer available. Another user may have deleted it.
6. Business Validation Error: Unexpected Internal Error.

 

Error:  Invalid Reference: id Names element id 0 not found.

Explanation: One of the Diagnostic Fees, Service Agreements, Customer Locations is incorrect or is missing in QBO.

 

Payment Errors

Error: Cannot Sync the Payment as the Invoice has not been sync'd to QBO.  Please sync the invoice first.

Explanation: Need to sync the invoice before you can sync the payment.  This happens most often when during the initial sync, it is elected to ignore current invoices.  In this situation there may have been an invoice that is "Complete and Not Paid" and now the payment has been received.  To sync the invoice, go to the invoice and reset the QB status.

 

 

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