Version 18.19 delivers a broad set of stability improvements and workflow refinements across the Mobile Apps and Command Center. This release focuses on strengthening core operational areas such as payments, scheduling, dispatch accuracy, customer data synchronization, diagnostic communications, and overall app reliability. Several cross platform issues impacting technician workflows and data consistency have been resolved, alongside crash log updates and monitoring enhancements to improve performance visibility and long term stability.

In addition, this release introduces meaningful usability enhancements across key modules. Updates to General Information and filter management improve day to day configuration flexibility, while invoicing communications in Command Center gain expanded content controls. Together, these updates streamline field operations, reinforce data accuracy between systems, and enhance the overall reliability of both the Apps and back office tools.

Bugs - Command Center:

• Diagnostic Report - Email Delivery Status is not updating when sending via Multiple Diagnostic Email option (15825)

Bugs - App:

iOS and Android Bugs:

• Phone Apps - Unable to process payment on Invoice due to missing Service Agreement signature box (15715)
• Phone Apps - Date Picker is not pre-populating Today's Date (15717)
• Phone Apps - Customer Information Not Syncing from App to Command Center after closing a Service Call (15823)
• App Download Page - Download Button is still Visible after Download Completion causing confusion leading to repeat Download (15730/14933)
• System Announcement - First time download displays All Old Announcements instead of the recent and relevant Announcements only (15734)
• Upgraded underlying Technology to handle Sporadic Syncing Issues across multiple sections of the App (15819)

iOS Only Bugs:

• Phone App - Calendar Schedule not scrollable when schedule is full (14270)
• Incorrect Appointment Status and Timestamps when changing Call Status from App (15516/14801)
• Tablet App - ESM Proposal - Nothing happens when clicking “Apply for Financing” Button on latest iOS versions due to obsolete code (15618)
• iOS Crash Fixes based on latest Logs (15797)

Android Only Bugs:

• Multiple Random Issues Fixed as part of Quality Assurance Testing across Android Apps (14659)
• Android Crash Fixes based on latest Logs (15798)
• Phone App - Incorrect "Do Not Email" display when trying to send Diagnostic Report email (15824)

Maintenance:

• Customer Record - Ability to add multiple Filter Sizes at once (13632)
• Customer Record - Last Service Date Added to General Information Section (13633)
• Schedule - Updated Diagnostic Icon (15729)
• Default Invoice Communication - Template for Unauthorized Invoice Status (15858)