The 18.12 release focuses on improving the Technician Apps, Command Center performance, and communication reliability across the platform.

In the Technician Apps, we resolved multiple issues affecting usability and stability. The app no longer crashes when editing proposals, diagnostic notes and photo uploads now work as expected, and users can properly add or edit equipment details. We also fixed cloud search errors in ESM, making customer lookups faster and more consistent.

For Two-Way Texting, the updates address several issues, including opt-in/out responses not syncing correctly, phone numbers remaining linked after replacement, incorrect thread naming, non-clickable links, overly technical error messages, and appointment confirmation links not being hyperlinked. We also fixed message visibility problems when technicians and customers share the same number. And in the Telephone module, we resolved random “Unknown Caller ID” displays, ensured proper highlighting behavior for the Mute/Hold button in the Call Box, and corrected mismatches between after-hours voicemail messages and their custom recordings.

In the Command Center, we also resolved several issues affecting reports, exports, and invoicing. Reports like “Past Open Auto Tune-Ups” no longer cause P3 to freeze, and exporting components or completed invoices now works correctly. We fixed rounding discrepancies in recurring invoices, stabilized the ESM proposal link, and improved logic for deleting test invoices.

Bugs - Apps:

• App crashes when editing a proposal (15012)
• ESM: Unable to perform customer cloud search (15169)
• Diagnostic notes and photo upload issues in app (15086)
• Phone App - Add/Edit Equipment - Unable to enter unit information (15133)

Bugs - 2-Way Texting:

• 2-Way Text Multiple Issues - Opt-in/out Response not reflecting on the thread, Number's Opt-in status not updating, and 2-Way Texts not reflecting in Customer Record Text Log (15150)
• 2-Way Text - Phone Number remains linked to Customer thread after replacing with Invalid Number (14895 / 15193)
• 2-Way Text - Thread Name based on Name Prioritization Settings (15009)
• 2-Way Text - General Links not clickable (14694)
• 2-Way Text - Error messages are too technical (14693)
• 2-Way Text - Appointment Confirmation Link not Hyperlinked (14631)
• 2-Way Text - Message not Displaying when Tech and Customer share same number (14527)

Bugs - Telephone:

• Telephone – Random issue with Telephone Tabs showing Unknown Caller ID (15064)
• Telephone - Call Box Mute/Hold button Highlight is removed when Clicking on Other Buttons (15138)
• After Hours Voicemail Message Not Matching Custom Recording (15182 / 15113)

Bugs - Other Module:

• ESM Report generates blank Excel file when generated using Create New Search (15203)
• Invoicing - ESM Proposal Link only working if Option 1 is selected (15033)
• Completed Recurring Invoice Report - Data discrepancy with Excel version (15199)
• Recurring invoices $0.01 lower than recurring payments (15166)
• Reviews - Update Logic for Deleting Test Invoices (14588)
• Dealer unable to export components to Excel – export keeps loading (15140)
• Unable to select Sales Tax Code when creating a new service location (15176)
• Service Call Report: “Past Open Auto Tune-Ups” report causes P3 to freeze (15126)