Version 18.0 marks the first version of the Telephone Integration functionality.  With 18.0 we officially launch the Beta Group for early access and testing.

We have created an entirely new Help Desk Category for Telephone Integration where by all Settings and Reports are fully documented.

In addition in the release we made a handful of bug fixes.

Bugs Fixed

• ESM - PDF Attachment displays all options when only one is desired
  
• Email Variables from app are not converting to data when email is sent
• Incorrect Diagnostic Fee in random situation
• Partial payment issue on the App
• Invoice Status not updating correctly when the invoice is updated from the app in a specific situation